Booking Terms

Please ensure you familiarise yourself with the following Terms and Conditions. These have been established to facilitate an honest and transparent relationship with our clients.

If you have any questions, please don’t hesitate to reach out.

If you are an ACC client, you must have your purchase order number before you book through the Manaaki Website booking system. www.manaaki.co

Contact us

We only answer our emails from Monday to Friday during working hours, 9 am to 5 pm. If we haven’t got to our phone, don’t worry.

Disclaimer

By agreeing to use the services of Carmel Cochrane, you agree that you have read and understood that all information is subject to the service recipient’s interpretation.

Carmel Cochrane will not be held accountable for any interpretations or decisions made by recipients based on information provided during readings.

Readings are for entertainment purposes only.

All information or advice provided by Carmel Cochrane should differ from any medical, legal, or financial advice from any qualified professional. Sessions by Carmel Cochrane are not a substitute for medical, legal, or financial advice.

You must be over 18 to use this service unless you have a parent with you.

Privacy Policy

Readings: Any personal information you share with me stays with me. I take confidentiality and privacy very seriously. We will send all the readings to the email address you gave us when you booked. You must sign up for Dropbox, a FREE service, so we can transfer your reading to you. We do not keep copies of your reading beyond a three-month window, so saving your reading in a safe place in the cloud is essential.

Healing: I am not a miracle worker, even though I have helped many people with unexplained health issues. I work alongside the medical profession, and I am truly honoured that they recommend me to their clients who suffer from anxiety, depression, PTSD trauma, lack of confidence, grief issues, and a lack of energy. For more information about Atua Healing®, please visit www.atuahealing.com.

Payment Options

We accept the following payment options: Cash, EFTPOS, major credit cards (Visa or MasterCard) and Internet banking.

Bank details: ANZ Manaaki Wellbeing 06-0284-0635672-00
Please note: cheques are not accepted.

Time Slots

I just wanted to let you know that your appointment with Carmel is a time slot. A time slot includes a consultation, your booked service, a cup of tea, notes, payment, and any future bookings.

Late arrivals
When booking, you will be given a specific time slot. We understand and appreciate that hold-ups can and do occur. However, please be aware that your time with Carmel may be shortened if you arrive late, and there is another appointment directly after yours.

Cancellations
Out of consideration to us and other clients waiting in line for a booking, we ask that you give us 48 hours’ notice via email or text +64212476117. Please do so to avoid a full fee charge.